27 years in tech.

Experience

1. Founder & CEO

   Current

   CosmicFlow AI

   October 2025 – present · Castries, Saint Lucia

   Building AI receptionists, websites, and local search for small businesses across the Caribbean and the US — the systems they were never supposed to be able to afford.

2. PC Tech Support Consultant

   Current

   Self-employed

   August 1999 – present

   Independent PC and tech support consulting, run informally as JeDi Enterprises — a play on my own initials — though never a registered company. The longest-running thread in the career, and still active.

3. Global Director, Customer & Technical Support

   LivePerson

   January 2022 – September 2025

   Led multi-tiered 24/7 global teams of support engineers. Came into the role as Senior Director at Tenfold and kept it through Tenfold's acquisition by LivePerson.

4. Administrative Technical Director

   Texas Star Smiles and FastBraces

   June 2012 – June 2025 · Killeen-Temple Area, Texas

   Internal technical administration for the practice — Dentrix account management, server and backup administration, network and workstation security — and its HIPAA and OSHA officer. Run remotely throughout, first from Iowa and later from Austin. A CosmicFlow AI client since.

5. Senior Director of Partner Enablement and Technical Support

   Tenfold

   September 2019 – January 2022

   Support and partner enablement for CTI voice and conversational messaging integrations across the leading CRM platforms. Acquired by LivePerson.

6. Sr. Manager, Technical Success – Premium Plus

   WP Engine

   September 2013 – August 2019 · Austin, Texas

   Six years at the managed WordPress hosting company, rising from Technical Support Specialist through Shift Lead and Technical Support Manager to Senior Manager of Technical Success for its highest service tier.

Toolkit

What I do now

CosmicFlow AI deploys the tools I spent twelve years implementing for enterprises — AI that answers every call, qualifies every lead, and never lets an inquiry go cold — for businesses in Castries, Saint Lucia and Austin, Texas. CosmicFlow AI is the operating brand of CosmicFlow SEO, the registered business.

AI Solutions

AI receptionists across web chat, phone, and WhatsApp, plus internal assistants that automate the back office. Lead capture that does not sleep.

Web & SEO

Fast, well-built sites and the local search work to get them found — Google Maps listings included. Built together, because they only work together.

Paid Growth

Google and Meta campaigns aimed at buyers with intent, measured against cost per lead rather than impressions.

Business Ops

Operations reviews that find where the hours go, then automate the parts that should never have been manual.

Custom Software

Purpose-built systems — multi-location inventory, staff portals, reporting dashboards — owned outright, with no monthly license.

Security Assessments

Authorized penetration testing and security reviews. I spent twelve years on the receiving end of these findings — the support and engineering leader who had to own the fix — and now run the tests themselves.